Lifetime Warranty
At Diamond Painting Pro, our number one focus is providing our crafters with the best diamond painting kits on the market. We build our reputation on quality products and we stand behind it.
We want you to be happy with your diamond painting purchase. If your diamond painting kit fails to live up to your standards, we want the chance to make it right. We'll issue you a refund, or send you a new kit at no charge.
We offer free Accidental Damage Insurance replacements, same-day missing diamond protection reships, and a 60-day 100% money back guarantee if you're not completely satisfied with your purchase. Please refer to our Return Policy for details.
To start a warranty claim, please email support@diamondpaintingpro.com with the following information:
- Full name and email
- Order number
- Description of your issue
- A photo of the defect
Once we receive your claim, we‘’ll work together to make sure you are entirely satisfied. We process claims within 12 hours on Monday to Friday, 9am to 6pm PST.
Our Lifetime Warranty applies to all Diamond Painting Pro kits and its contents including canvas, diamonds, and tools kit. It covers all defects including missing or wrong diamonds, diamonds losing their shine, diamonds falling off after completion, missing or damaged tool kit accessories, adhesive issues, and canvas rips, wrinkles, creates, and scratches.
The warranty does NOT apply to add-on items including, but not limited to, diamond organizers and light pads.
Ready to get started on your next painting project? Place an order today to experience the Diamond Painting Pro difference for yourself.
